Coverage Plan


Idhasoft uses a Dual Primary Methodology (DPM) that features the services of highly trained DBAs. The Onshore Lead Account Manager DBAs are equipped with an average of 15+ years of experience, while the Offshore Primary Operational DBAs are equipped with an average of 5+ years of experience.

Service plan offered at different coverage levels in accordance with the client's requirements.

Subscription Based Plan:


The Benefits of our Seamless Global Delivery Model include:

  Plan Coverage
Comprehensive

24 Hrs / Day
365 Day / Year

24 hrs/day,
365 days/year
Standard

7am - 7 pm
7 Days / Week

7am-7pm,
7 days/week except
US holidays
Basic

8am - 5 pm
Monday / Friday

8am-5pm,
Monday-Friday
except US holidays
  • Coverage times are local to customer's time zone
  • Some database services subject to Oracle version being supported
  • Any database service not mentioned is subject to an hourly rate, unless negotiated as part of the contract

We also offer customized plans specific to customer's requirements.