Support Model


Idhasoft provides support for customers leveraging our seamless global delivery model with standard practices and procedures. This results in a single, company-wide vision and creates a seamless flow of communication, enabling us to meet customer needs more responsively and effectively.

Our Seamless Global Delivery Model offers our clients a comprehensive suite of delivery options, in
cluding:

  • Onsite - at the client location to provide visibility into the engagement and a direct, daily interface with Idhasoft's engagement team.
  • Offsite / Near-shore - at one of our branch offices to provide our clients an off-site delivery option that will free up space at the client site while ensuring close proximity to the engagement team.
  • Offshore - at our India offices to provide the client with low-cost, high quality, offshore delivery facil ties, backed by all of Support Team's resources, industry experience and world-class project manag ment processes.

Key Benefits


The Benefits of our Seamless Global Delivery Model include:

Predictability Common process, management and metrics
Accountability Single point of contact
Flexibility Move workload based on business need
Cost-Effectiveness Optimizes cost advantages with delivery requirements

We leverage these options to create a flexible, costeffective solution for each client engagement.

This model, backed by our financial stability and our extensive network of subject matter experts, has proven successful for hundreds of clients. Furthermore, our strong domestic recruiting organization and ability to hire local talent will provide you with maximum staffing flexibility, and help us to better respond to peak demand or compressed windows for meeting variable staffing requirements.

We propose a support model that will be flexible to your requirements. We combine various delivery options listed above to provide you an efficient support solution.